Frequently Asked Questions

What is the return window?
Items can be returned within 30 days from the delivery date.

How long does it take to process a refund?
Approved refunds are processed within 7 days.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer.

What condition must returned items meet?
Unused, unworn and unwashed, returned in original packaging, with all original tags attached.

What is the first step to return an item?
Contact info@kyliescollectives.com with your order number and the reason for the return.

How do I request an exchange?
Email info@kyliescollectives.com with your order number and the item you wish to exchange.

What can cause delivery delays?
High order volumes, public holiday periods, severe weather conditions, natural events, or courier service disruptions.

What should I do if my delivery is late?
Please allow up to an additional three business days beyond the estimated delivery timeframe.